Help Desk Expert

2 days ago

Gulbarga, Karnataka, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 47,50,000
Job Description

At the forefront of customer service and support, we strive to deliver exceptional experiences that exceed expectations.

We harness cutting-edge technology to craft tailored solutions that meet the unique needs of every business. Our comprehensive services encompass end-to-end business solutions, customer support (chat/email/voice), sales support, back office support, technical support, and retention services.

This is a full-time position for a Customer Support Executive requiring in-office work.

The role involves managing customer queries, providing support via chat and email, and ensuring a high level of customer satisfaction.

  • Expertise in customer support, customer service, and customer satisfaction.
  • Skilled in delivering online assistance through chat and email communication.
  • Excellent communication abilities with strong interpersonal skills.
  • Able to work effectively within a team-oriented environment.
  • Strong problem-solving mindset with keen attention to detail.
  • Prior experience in a similar customer-facing role is advantageous.
  • Working knowledge of Microsoft Excel (basic to intermediate).
Required Skills & Qualifications

Key Attributes:

• Strong expertise in customer support, customer service, and customer satisfaction.

• Skilled in delivering online assistance through chat and email communication.

• Excellent communication abilities with strong interpersonal skills.

• Able to work effectively within a team-oriented environment.

• Strong problem-solving mindset with keen attention to detail.

• Prior experience in a similar customer-facing role is advantageous.

• Working knowledge of Microsoft Excel (basic to intermediate).

Benefits

Multrix helps businesses streamline their operations and improve backend functions with efficiency and care.

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