Help Desk Technician

13 hours ago

Gulbarga, Karnataka, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000
Help Desk Technician Job Description

 

  • Primary Responsibilities:
  • Offer expert technical assistance via phone to clients, focusing on resolving their issues efficiently.
  • Manage customer inquiries related to telecom, VoIP, networking, and general communication services.
  • Ensure all customer complaints are handled professionally and resolved promptly.
  • Required Skills and Qualifications:
  • Networking: Proficiency in networking principles, including routers, switches, firewalls, and local area networks.
  • Computer Hardware Knowledge: Familiarity with computer hardware components, such as processors, motherboards, RAM, and storage devices.
  • Operating Systems: Strong understanding of Windows, macOS, Android, and iOS operating systems.
  • Essential Skills:
  • Communication: Possess excellent communication skills, enabling the ability to listen attentively, resolve customer concerns effectively, and maintain confidentiality.
  • Customer Focus: Demonstrates empathy and patience, even in challenging situations, while consistently delivering a high level of customer satisfaction.
  • Continuous Learning: Continuously updates knowledge on emerging technologies, products, and services, which enhances the overall customer experience.

 

What We Offer

A dynamic work environment that fosters growth, learning, and professional development opportunities.

  • Excellent compensation package, including competitive salary, bonuses, and benefits.
  • A supportive team-oriented culture that encourages collaboration and open communication.

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