
Digital Customer Experience Specialist
1 week ago
Job Description
- This role is focused on delivering exceptional customer experiences through digital channels, meeting customer needs while embodying the company's values and demonstrating banking competence.
Key Responsibilities:
- Liaise with stakeholders in a professional manner to address customer inquiries and escalate concerns as necessary.
- Provide administrative support by creating correspondence materials to inform customers of their obligations and requirements.
- Offer high-quality customer service, ensuring timely responses to customer queries.
- Accurately provide information on customer enquiries, escalating written concerns to supervisors or managers when required.
- Complete documentation tasks with minimal errors.
- Share knowledge and provide ongoing support to team members, maintaining accurate records of information in work tools.
- Comply with customer identification processes and anti-money laundering (AML) regulations.
- Maintain customer service level agreements and serve as a digital advocate.
- Demonstrate expertise in the bank's digital solutions.
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