Digital Banking Strategy Lead

11 hours ago


Delhi, Delhi, India Ujjivan Small Finance Bank Full time
Job Description

We are seeking a highly experienced Digital Banking Strategy Lead to drive our non-individual customer solutions. This role will be responsible for developing and executing digital product roadmaps, driving digital adoption programs, and partnering with business teams to bring customers on board.

About the Role
  • Develop and execute digital solution/product roadmaps for non-individual customer segments
  • Drive digital adoption programs across non-individual segments
  • Partner with business teams to develop features and functionality to bring customers on board
  • Develop plans to automate mundane processes across departments
Key ResponsibilitiesBusiness/Financials
  • Develop and execute digital solution/product roadmaps for non-individual customer segments
  • Develop and roll out digital services for non-individual customers
  • Drive digital adoption program across non-individual segments
  • Responsible for percentage of customers to be onboarded and active on digital platforms/services
Customer (Both Internal & External)
  • Develop learning documents for all digital solutions to help customers in onboarding and first-time usage
  • Create customer engagement plans and collect customer feedback on solutions and work on feedback with product teams
  • Review customer onboarding journey TAT and complaints, extract problems statement from complaints and identify solutions
Internal Process
  • Monitor digital business applications KRI/KPI
  • Set out process and policies to address customer complaints and NPS
  • Monthly/Quarterly reporting to RBI for transactions made through digital channels
Innovation & Learning
  • Conduct training/refresher for different business – MSE/TASC/Branch banking/FIG
  • Develop training modules and integrate them in HR learning applications
  • Monitor progress and innovations in the industry related to business solutions and keep abreast with developments
Requirements

This role requires:

  • MBA or equivalent degree
  • 5-8 years of experience in managing corporate net banking, corporate mobility solutions, or digital solutions for non-individual customers
  • Work experience as Business Analyst/Product Management in this domain is preferred
  • Experience in Branch Banking/Managing Corporate products
  • Banking programs offered by IIBF
  • Knowledge of Corporate Banking products
  • Project Management
  • Stakeholder Management
  • Understanding of compliance around Digital Banking
  • Teamwork
  • Decision Making
  • Assertiveness
What We Offer

We offer a competitive salary of ₹45 lakh - ₹60 lakh per annum, along with benefits such as medical insurance, retirement plan, and paid time off. Join us to shape the future of digital banking



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