Client Delivery Manager
2 weeks ago
Service Delivery Excellence:
Manage the complete delivery process of credit reports to ensure timeliness, accuracy, and compliance with client requirements.
Client Relationship Management:
Serve as the primary point of contact for clients, addressing their queries and concerns regarding credit report services, and ensuring a high level of client satisfaction.
Issue Resolution:
Proactively identify and resolve any issues in the credit report delivery process, liaising with technology and operations teams to implement solutions.
Quality Assurance:
Monitor the quality of credit reports and delivery processes, implementing continuous improvement strategies to enhance service quality.
Team Leadership:
Lead and mentor a team dedicated to the production and delivery of credit reports, fostering a culture of excellence and continuous improvement.
Operational Coordination:
Collaborate with operational and technology departments to ensure seamless integration of new technologies and processes that facilitate efficient report delivery.
Performance Monitoring:
Develop and maintain key performance indicators for tracking service delivery metrics, client satisfaction, and team performance.
Qualifications:
- Bachelor's degree in Business, Finance, or a related field; Master's degree preferred.
- At least 7 years of experience in service delivery management, preferably within the financial services or credit reporting industry.
- Demonstrated ability to manage client relationships and ensure high levels of customer satisfaction.
- Strong understanding of the credit reporting industry and related regulatory standards.
- Proven leadership skills with the ability to manage and motivate a team.
- Excellent problem-solving, organizational, and communication skills.
- Proficient in the use of CRM software and other business intelligence tools.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development within a leading international financial services company.
- A dynamic and supportive work environment, with a strong emphasis on teamwork and customer service excellence.
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