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Business Development Specialist
3 weeks ago
We are seeking a seasoned Client Servicing Lead to join our team. This is an exciting opportunity for a skilled professional with extensive experience in managing client relationships, driving business growth, and delivering exceptional event solutions.
The ideal candidate will have a proven track record of leading client servicing teams, building long-term partnerships, and ensuring client satisfaction across large-scale events, MICE, and experiential projects.
Main Responsibilities:- Serve as the primary point of contact for key clients, building strong and trusted relationships.
- Lead and mentor the client servicing team, ensuring alignment on client needs, deliverables, and expectations.
- Collaborate closely with internal departments (creative, production, operations) to ensure seamless execution of projects.
- Translate client briefs into actionable strategies, proposals, and event concepts.
- Drive business development by identifying upselling and cross-selling opportunities within existing accounts.
- Manage end-to-end client lifecycle—from pitch presentations and negotiations to on-ground delivery and post-event feedback.
- Ensure all deliverables meet the highest standards of quality, timeliness, and budget adherence.
- Anticipate client needs and proactively provide solutions to enhance satisfaction and retention.
- Track client satisfaction, resolve escalations, and provide regular updates to senior management.
- Prepare post-event reports and presentations capturing impact, ROI, and learnings.
