Director of Review Operations
7 days ago
We are seeking a highly skilled Document Review Team Lead - Quality Assurance to join our team at TransPerfect.
About the Role:
- As a Document Review Team Lead, you will be responsible for providing daily support to project managers and assistant project managers with utmost care of quality and timeliness of document review projects.
- You will be implementing project workflows and reporting daily progress of the review to the managers.
- Partner with your team to build strong relationships and solve day-to-day subject matter related team queries.
- Identify potential project problem areas and share proposed solutions to those problems before and as they arrive.
Responsibilities:
- Performing first-line review and quality checks for relevance and privilege on document review projects for high-profile clients and complex cases.
- Assist in creating, implementing, and improving project workflows and quality control techniques.
- Manage changes in work scope and provide continuous guidance and regular feedback to the team members.
- Ability to grasp complex subject matters and open to work on multiple projects.
- Proficiency in drafting document-specific and general queries in order to obtain client/counsel's guidance.
- Serve as a liaison between the project team and the project managers during the life cycle of a project.
- Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
- Ensure jobs are completed according to client and industry standards, and that job specifications and deadlines are met.
- Balance workload of team to maximize profitability while maintaining quality.
- Develop and run advanced searches and search term reports.
- Create and maintain quality control trackers.
- Focus on accuracy and first-time right approach to avoid any rework.
- Involve in internal communication to improve the department level processes.
- Ability to handle Relativity and other document review platforms.
- Perform other special tasks or duties when required.
Requirements:
- Knowledge of MS Office applications is required.
- Available to work overtime, including evenings and weekends as needed.
- Available by phone or email when out of the office as needed.
- Ability to work well under pressure and meet tight deadlines.
- Ability to multitask and prioritize the tasks based upon importance and deadline.
- Team player and helps in creating a positive team environment.
Estimated Salary Range: $70,000 - $90,000 per annum, depending on experience.
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