Operations Director
3 weeks ago
Job Title: Director Operations
Job Summary:
As a seasoned professional, the Director Operations will oversee customers under the operations vertical, focusing on reducing operating costs, increasing revenues, and delivering exceptional customer experiences.
Key Responsibilities:
- Pursue additional business opportunities to expand the business, enhance customer satisfaction, and drive revenue growth.
- Develop and maintain a high-performing team, ensuring discipline and morale are at the highest level.
- Support the company's goals and objectives, working closely with the VP, Operations.
- Directly and indirectly lead business unit teams to meet and exceed customer expectations, while achieving company financial goals.
- Create and review forecasts of revenue and capital expenditures to optimize operational efficiency and reduce costs.
- Leverage company IT systems to streamline tasks and improve productivity.
- Manage, review, and report on P&L expectations and actual results.
- Collaborate with customers to ensure timely and accurate invoicing, as well as effective collection of accounts payable.
- Lead daily, weekly, monthly, and quarterly customer meetings, fostering a customer-first approach.
- Build and lead a high-performing team, ensuring all groups work together seamlessly, trends are monitored, and quality is maintained at the highest level.
- Make informed management decisions, prioritizing the company's interests while considering customer needs.
- Implement Lean principles and practices to eliminate process waste and enhance process quality.
- Develop and maintain strong relationships with senior staff, customers, and prospects, driving new business opportunities and growth.
- Review and optimize pricing strategies for current and prospective customers.
Requirements:
- 8 or more years of work-related experience in a high-volume electronic manufacturing-services company or call center company.
- Extensive experience working directly with customers, developing strong relationships, and driving business growth.
- Proven experience in personnel management, development, and financial analysis.
- Strong technical background and ability to leverage IT systems effectively.
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