Operations Director
4 weeks ago
Job Summary:
As a key member of the iQor team, the Director of Operations will be responsible for managing customers under the operations vertical, with a focus on reducing operating costs, increasing revenues, and exceeding customer expectations.
Key Responsibilities:
- Pursue additional business opportunities to expand the business and increase customer satisfaction, while completing long-range planning to support overall company goals.
- Lead business unit teams to meet and exceed customer expectations, while managing the discipline and morale of programs under the vertical.
- Support the company and the goals of the VP, Operations, by effectively using all company IT systems to complete tasks.
- Manage, review, and report on P&L expectations and actual results, while working between customers and the company to ensure accurate and timely invoicing.
- Lead daily, weekly, monthly, and quarterly customer meetings, ensuring a customer-first approach is taken.
- Lead staff and management, ensuring all groups work together, trends are monitored, and quality is kept to a high standard.
- Ensure the good of the company is kept in mind in all management decisions, while leading the team and customer in Lean principles to eliminate process waste and improve process quality.
- Provide familiarization and follow-up with company senior staff, current customers, and prospective customers to win new business for the company.
- Review all pricing associated with current and prospective customers, while performing other duties as assigned.
Requirements:
- 8 or more years of work-related experience with a high-volume electronic manufacturing-services company or call center company.
- Extensive experience working directly with customers and developing the customer relationship.
- Experience with personnel management and development, as well as financial analysis.
- Strong technical background.
- High school diploma, G.E.D., Trade/Vocational School certificate, or equivalent required.
- Occasional exertion of up to 10 lbs. of force to push, pull, lift, or otherwise move objects, with visual acuity to perform activities such as preparing and analyzing data, and/or viewing a computer terminal.
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