Sales Support Engineer
6 days ago
About the Role
We are seeking a highly skilled Sales Support Engineer to join our team at HITACHI ENERGY INDIA LIMITED. As a Sales Support Engineer, you will play a critical role in supporting our sales team in preparing and executing technical and commercial offers to customers.
Your Responsibilities
- Prepare and support the preparation of technical and commercial offers based on customer specifications, local business unit indications, and sales organization directives.
- Participate in project kick-off meetings and define costs for proposed solutions, communicating with the sales organization.
- Ensure completion of project risk review documentation and coordinate with internal functions to analyze legal, contractual clauses, risks, and costs associated with projects.
- Analyze and evaluate specific technical issues and associated risks.
- Analyze customer needs and competitor offers through general market information and sales organization input.
- Perform lost proposal analysis, identify potential causes, and recommend future actions in cooperation with sales/local business units to improve future results.
- Define the most suitable technology and product type(s) for applications, considering bid commercial needs and quality metrics.
- Negotiate consortium/subcontract agreements and relevant work allocation with bid partners, as applicable.
- Collect relevant documentation for proposals and record decisions and hypothesis rationale adopted during development.
- Manage the first technical inspection to retrieve information needed to prepare proposals.
- Obtain cost information from internal contacts and provide technical support to sales managers during customer meetings.
- Participate in negotiations with customers on technical, contractual, and commercial content of proposals.
- Coordinate with internal functions to analyze legal, contractual clauses, risks, and costs tied to projects.
Your Background
- Degree qualifications in Engineering (electrical) or recognized equivalent.
- Minimum 5 years of experience in sales and marketing, with a minimum of 2 years as a Tendering Engineer.
- Knowledge of AIS substation equipment, including Instrument Transformers, Live Tank Breakers, Disconnectors, and Earthing Switches.
- Prior experience in utilities tendering processes and the electrical engineering industry, with estimating and tendering experience using MS Excel-based systems.
- Computer literacy and proficiency in using SFDC, MS Word, MS Excel, and good communication skills.
- Time management, coordination, accuracy, attention to detail, and performing in a pressure environment are essential.
- Experience in handling international markets is desirable.
- Proficiency in both spoken and written English language is required.
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