Tech Support Specialist

1 day ago

Nagpur, Maharashtra, India beBeeCustomer Full time US$ 80,000 - US$ 1,10,000

**Technical Support Professional Wanted**

We are seeking a skilled Technical Support Engineer to join our organization. The successful candidate will collaborate closely with Client Success, providing Tier-2 client support for software technical issues and working alongside the Engineering department to debug and resolve these problems.

**Key Responsibilities:**

  • Provide technical assistance to internal and external users, including customer service teams, clients, and partners
  • Communicate and coordinate feedback and inputs to the development team, primarily based in India
  • Assist QA lead with QA activities
  • Troubleshoot technical issues with minimal support from the development team
  • Engage with internal and external customers to quickly identify the root of their problem
  • Propose workarounds to customers when fixes will take time to be released
  • Deliver timely and accurate customer feedback
  • Follow up with clients to ensure problems are resolved
  • Support the roll-out of new applications
  • Contribute procedural documentation as needed
  • Manage multiple cases simultaneously

**Requirements:**

  • Bachelor's degree in computer science or information technology
  • Availability to work during US hours (9 am to 6 pm central time)
  • Experience in tech support for web-based business applications with mobile interfaces
  • Familiarity with Linux, Java, JavaScript (React), MySQL, AWS
  • Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs
  • Experience with remote desktop applications and help desk software
  • Knowledge of ticket management tools like Clickup, Jira, Trello
  • Excellent interpersonal skills, attention to detail, and problem-solving abilities
  • Good written and verbal communication

**We Offer:

  • A competitive compensation package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment

**If You Are a Motivated and Skilled Individual Looking for a New Challenge, We Encourage You to Apply.

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