IT Support Specialist

20 hours ago

Nagpur, Maharashtra, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: IT Support Specialist

Job Summary:

We are seeking an experienced and skilled IT support specialist to join our team. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.

Key Responsibilities:

  1. Install, Configure, and Maintain Operating Systems: Install, configure, and maintain Windows and macOS operating systems.
  2. Troubleshoot Hardware Issues: Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  3. Install, Update, and Patch Software Applications: Install, update, and patch software applications and security tools.
  4. Provide Day-to-Day Support: Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  5. Support System Provisioning: Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).
  6. Manage User Accounts and Permissions: Manage user accounts, groups, and permissions using Active Directory.
  7. Assist with System Upgrades and Data Migrations: Assist with system upgrades, data migrations, and routine backups.
  8. Troubleshoot Network Issues: Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  9. Perform Basic Configuration and Support: Perform basic configuration and support of network devices such as routers, switches, and firewalls.
  10. Monitor and Maintain Network Performance: Monitor and maintain network performance at the location.
  11. Respond to IT Support Tickets: Respond to IT support tickets, ensuring timely and effective resolution.
  12. Document Technical Issues and Solutions: Document technical issues, solutions, and IT processes accurately.
  13. Ensure Compliance with IT Security Policies: Ensure compliance with IT security policies and industry best practices.
  14. Manage IT Assets: Manage IT assets and maintain inventory for your designated location.

Required Skills and Qualifications:

  • Strong troubleshooting and problem-solving abilities.
  • Basic understanding of Firewalls and Layer 2 Switches.
  • Familiarity with ITSM tools for ticket management.
  • Ability to work independently and prioritize tasks.

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