Cybersecurity Support Specialist

8 hours ago


Nagpur, Maharashtra, India beBeeSupport Full time ₹ 18,00,000 - ₹ 20,00,000

We are looking for a skilled Support Specialist to join our team. As a Support Specialist, you will be responsible for delivering exceptional customer service to our clients. You will provide timely and effective support through various channels, including phone, chat, and email.

Key Responsibilities:
  • Respond to client inquiries in a professional and courteous manner
  • Provide technical support and resolve issues in a timely manner
  • Document all interactions with clients in our ticketing system

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and attention to detail
  • Familiarity with network protocols and concepts

Preferred Qualifications:

  • Experience with Meraki and Fortinet firewalls
  • Knowledge of TCP/IP and networking concepts
  • Hands-on experience with Windows operating systems

What We Offer:

  • A dynamic and supportive team environment
  • Ongoing training and development opportunities
  • A competitive compensation package

About Us:

  • We are a leading provider of cybersecurity and compliance solutions
  • We are committed to delivering exceptional customer service and support
  • We offer a range of services and solutions to meet the needs of our clients


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