IT Operations Service Delivery Manager

3 days ago


Kottayam, Kerala, India beBeeOperations Full time ₹ 19,32,000 - ₹ 24,36,000
Service Delivery Manager Job

We are looking for an experienced ITIL certified professional to oversee and enhance our IT service operations. The successful candidate will ensure the delivery of high-quality IT support that aligns with business objectives.

Main Responsibilities:
  • Manage a team to deliver timely and effective resolution of incidents and service requests.
  • Implement and maintain ITIL processes such as Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.
  • Ensure operational activities align with defined IT service management frameworks and organizational policies.

The ideal candidate will have a strong knowledge of ITIL service management practices, experience managing teams, and excellent problem-solving skills.

Requirements:
  • ITIL Foundation certification is mandatory; ITIL Intermediate or Expert certification preferred.
  • Proven experience (10+ years) in IT operations management, service delivery, or support roles.
  • Strong communication and interpersonal skills.
Key Skills:
  • ITIL Service Management
  • Team Management
  • Problem-Solving


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