Client Experience Specialist

1 day ago


Gurgaon, Haryana, India RegisterKaro Full time
Job Description

In this role, you will be responsible for:

  • Proactively reaching out to clients who have shared feedback on platforms like Google and understanding their concerns.
  • Working with clients to update or remove reviews by resolving their concerns and ensuring satisfaction with the service provided.
  • Monitoring trends in service delivery and partnering with internal teams to address recurring issues and ensure continuous improvement.

You will also be expected to maintain accurate records of client interactions, review statuses, and track outcomes to assess progress and success.



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