Senior Client Solutions Specialist
2 weeks ago
Cog Culture: A Dynamic Client Servicing Role
Overview: Cog Culture is a forward-thinking organization dedicated to delivering exceptional client experiences. Our team of professionals works collaboratively to provide top-notch services that exceed our clients' expectations.
Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.
About the Role: We are seeking an experienced Senior Client Solutions Specialist to join our Corporate Sales Team. The successful candidate will be responsible for servicing accounts from storyboards to sales drives, supporting the team in executing client requests and product orders.
Key Responsibilities:
- Client-centric approach: The ideal candidate will possess excellent customer service skills, ensuring client satisfaction with our products or services.
- Product expertise: The candidate should have in-depth knowledge of our products and services, being able to answer client queries and direct them to the account manager if required.
- Functional support: The role involves assisting clients in utilizing our products and services, keeping them updated about new features launched.
- Coordination and tracking: The candidate will coordinate with internal teams to ensure timely fulfillment of product orders/services, maintaining trackers and reports for client interaction, product/service usage, etc.
- Feedback and resolution: The successful candidate will collect feedback from clients, resolving any complaints in a timely and professional manner.
Requirements: To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work under pressure and meet deadlines
- Proven experience in client servicing roles
- Familiarity with marketing automation tools and software
What We Offer: As a valued member of our team, you can expect:
- A competitive salary range
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The chance to work with a cutting-edge company
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