Chief Client Liaison Specialist
2 days ago
Company Overview
Azuro, a leading player in India's organized rental and property management platform, provides a comprehensive tech-enabled real estate residential property management solution. This covers all aspects of renting, from tenant search to move out.
We are seeking a highly motivated individual to join our team as a Chief Client Liaison Specialist. This role involves managing and improving client relationships, ensuring utmost satisfaction and retention.
Salary Range
The salary range for this position is ₹ 8,00,000 - ₹ 12,00,000 per annum, based in Gurugram, Haryana.
Key Responsibilities
- Manage and maintain relationships with existing clients, ensuring their satisfaction and retention.
- Handle client queries, concerns, and complaints promptly and effectively.
- Proactively reach out to clients to gather feedback and address any issues.
- Work closely with internal teams to resolve client issues and provide timely solutions.
- Identify opportunities to upsell and cross-sell additional products or services to clients.
- Monitor client satisfaction levels and implement strategies to improve overall client experience.
- Create and maintain client profiles and records, ensuring accurate and up-to-date information.
- Collaborate with sales and marketing teams to ensure consistent messaging and client engagement.
- Stay updated with industry trends and client preferences to identify potential areas for improvement.
- Prepare regular reports and analysis on client satisfaction, retention, and sales metrics.
Required Skills and Qualifications
- Bachelor's degree in Business Administration or a related field.
- Junior level: 1 to 3 years of experience in client relationship management or a similar role.
- Excellent interpersonal and communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to build and maintain strong relationships with clients.
- Proficient in CRM software and MS Office.
- Ability to multitask and prioritize effectively.
- Detail-oriented and highly organized.
- Experience in the real estate industry is a plus.
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