Aesthetic Client Liaison Professional
2 days ago
We are seeking a highly skilled Aesthetic Client Liaison Professional to join our team at Satya Aesthetics and Hair Solutions. The ideal candidate will have excellent communication skills, a friendly and persuasive demeanor, and the ability to handle customer inquiries and bookings effectively over calls.
About Us:Satya Aesthetics and Hair Solutions is a renowned dermatological care provider that has been delivering innovative treatments and exceptional patient care since 2005. Our commitment to excellence has led us to become a trusted name in the fields of skin and hair treatments.
Key Responsibilities:- Handle inbound and outbound calls related to customer inquiries, appointment bookings, and follow-ups
- Maintain a thorough understanding of our services, treatments, and products to effectively address customer queries and promote offerings
- Identify potential leads and convert inquiries into appointments or sales, achieving monthly targets
- Provide excellent customer service by addressing concerns, resolving complaints, and ensuring customer satisfaction
- Maintain accurate and detailed records of customer interactions, bookings, and feedback in the CRM system
- Gather customer feedback on services and products to help improve overall customer experience
- Conduct timely follow-ups with potential and existing customers to ensure retention and loyalty
- Experience: 2-3 years of experience in a tele-calling role, preferably in the aesthetics, beauty, or wellness industry
- Education: High school diploma or equivalent; a degree in marketing, communication, or a related field is a plus
- Communication Skills: Excellent verbal and written communication skills in English; proficiency in Hindi is a plus
- Customer-Centric: Strong customer service orientation with the ability to build rapport and maintain relationships
- Sales Acumen: Proven ability to meet and exceed sales targets and KPIs
- Technical Skills: Proficient in using CRM software and Microsoft Office Suite
Estimated salary: ₹3,00,000 - ₹4,00,000 per annum
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