Healthcare Advocate

5 days ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 70,00,000 - ₹ 1,50,00,000

About Us

We're a leading provider of employee insurance and health benefits. Our mission is to make healthcare simple, accessible, and inclusive for modern organizations.

A significant shift in the Indian healthcare market is underway, with inflation in healthcare costs three times that of general inflation.

Our goal is to provide the highest quality insurance and healthcare to 10 million lives by FY 2030 through companies that care.

About the Role

We're seeking exceptional customer support professionals to join our team across both voice and non-voice roles. If you have a track record of delivering high customer satisfaction and genuinely enjoy creating great experiences for customers, we want to hear from you.

You'll need to be customer-centric, always ready to go above and beyond to resolve issues with empathy and efficiency. Whether you're speaking with customers or supporting them through written communication, you should be passionate about helping people, able to think on your feet, and confident in crafting creative solutions.

Responsibilities:

  • Help employees use their health insurance and health benefits in the most seamless way possible.
  • Develop a deep level of understanding and knowledge of our product, systems, and processes.
  • Address queries regarding the product and service in a timely and accurate way via phone, email, or chat.
  • Meet the response time for queries in support.
  • Coordinate with partners for resolution/clarification if needed.
  • Interact with internal and external teams to ensure the quick resolution of customer issues.

Qualifications:

  • 0-3 years of experience in customer service/support on voice/chat/email.
  • Great command of English (both oral and written).
  • Ideally, worked in a fast-paced environment.

Benefits:

  • 5 days of onsite work.
  • Rotational week-offs.

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