Urgent) Executive

2 days ago

Bengaluru, Karnataka, India Aster DM Healthcare Full time
Job Description

Responsibilities:

- Serve as the primary point of contact for patients and their families, addressing inquiries, providing information, and ensuring effective communication throughout their healthcare journey.
- Welcome and assist patients during registration, admission, and discharge processes, ensuring a smooth and positive experience.
- Listen to patient concerns, complaints, or feedback, and take appropriate actions to address and resolve issues promptly and professionally.
- Coordinate with different departments and healthcare professionals to ensure seamless delivery of services, appointments, and follow-up care for patients.
- Provide guidance and assistance to patients in understanding their rights, responsibilities, and available support services within the healthcare facility.
- Educate patients and their families on relevant policies, procedures, and guidelines, including billing and insurance processes.
- Collaborate with the healthcare team to advocate for patients needs and preferences, ensuring their comfort, safety, and well-being.
- Collect and analyze patient satisfaction surveys and feedback, identifying areas for improvement and suggesting initiatives to enhance the patient experience.
- Maintain accurate and confidential patient records, ensuring compliance with privacy regulations and organizational policies.

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