Urgent: Lead Crew Captain

2 weeks ago

Bengaluru, Karnataka, India Edge Executive Search Full time
Job Description

We are seeking a Lead Crew Captain to manage and fulfill customer requests with a friendly and professional demeanor. This role involves taking full ownership of customer queries, coordinating between experts and users, and ensuring timely, high-quality service delivery within a 24x7 shift-based environment.

Key Roles & Responsibilities

- Request Fulfillment: Own and fulfill customer queries and tasks from start to finish.
- Customer Engagement: Ensure quick and timely responses while maintaining a friendly and helpful demeanor.
- Profile Management: Keep customer profiles updated and identify opportunities to offer a delightful experience.
- Coordination: Act as a bridge between experts and users to ensure queries are resolved in a timely and contextual manner.
- Context Provision: Provide necessary context to ensure appropriate and efficient responses.

Ways of Working

- This is a 24x7 service that operates on a pre-planned, rotational shift roster.
- Team members work 5 days a week, which includes working on Saturdays and/or Sundays based on the schedule.
- Work from the office is mandatory on all working days.
- The shifts are divided into three main periods: morning, evening, and a small late-night team.

Skills Required

- Experience in concierge services or related hospitality industries (e.g., hotel reception/concierge).
- Experience as a call center agent for premium/luxury segments or in an EA/PA role for C-Suite executives.
- Ability to follow SOPs and processes while maintaining a helpful demeanor.
- Excellent communication skills, attention to detail, and a warm, professional demeanor.

  • Assistant manager

    16 hours ago

    Bengaluru, Karnataka, India Swiggy Full time

    Job DescriptionAssistant Manager - Cx & Ops (Travel Category)Bangalore (On-Site)CREW is a premium personal assistant service designed to save customers time, money, and effort.Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences:. For travel, we handle...

  • Senior Team Coordinator

    22 hours ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a lead crew captain to oversee the management and delivery of exceptional customer experiences.Job SummaryThe lead crew captain is responsible for coordinating with experts and users to ensure timely and high-quality service delivery within a 24x7 shift-based environment. Key roles and responsibilities include request fulfillment, customer...

  • Sales Lead

    3 weeks ago

    Bengaluru, Karnataka, India Joy-N-Crew Vacations LLP Full time

    Company DescriptionJoy-N-Crew Vacations LLP is dedicated to creating transformative travel experiences that invoke adventure, curiosity, and new perspectives. Specializing in Japan, our staff expertly crafts itineraries that reveal the heart of the country, from bustling Tokyo streets to serene Kyoto temples. We emphasize meaningful connections through...

  • Sales Lead

    1 week ago

    Bengaluru, Karnataka, India Joy-N-Crew Vacations LLP Full time

    Company Description Joy-N-Crew Vacations LLP is dedicated to creating transformative travel experiences that invoke adventure, curiosity, and new perspectives. Specializing in Japan, our staff expertly crafts itineraries that reveal the heart of the country, from bustling Tokyo streets to serene Kyoto temples. We emphasize meaningful connections through...

  • Sales Lead

    2 weeks ago

    Bengaluru, Karnataka, India Joy-N-Crew Vacations LLP Full time

    Company DescriptionJoy-N-Crew Vacations LLP is dedicated to creating transformative travel experiences that invoke adventure, curiosity, and new perspectives. Specializing in Japan, our staff expertly crafts itineraries that reveal the heart of the country, from bustling Tokyo streets to serene Kyoto temples. We emphasize meaningful connections through...

  • Event Crew Needed from 18-19 Sept @ Bangalore, India

    3 weeks ago

    Bengaluru, Karnataka, India Refix Pte Ltd Full time

    Job DescriptionEvent support crew needed on 18&19 sept in Bengaluru, India18 sept: 4pm-8pm19 sept: 7am-8pmLocation: Bengaluru, Karnataka(india)Scope:- Welcome guest- Assist with wayfinding/ushering of guest- Usher guest to various levels in the building- Assist with photo taking at photo wall- Assist with activities- Any other duties as advisedAttire: white...

  • Customer Experience Manager

    12 hours ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 10,48,720 - ₹ 12,94,920

    Job Overview:We are seeking an experienced customer service professional to take on the role of Lead Crew Captain. This position involves managing and fulfilling customer requests with a high level of professionalism and attention to detail.Key ResponsibilitiesRequest Fulfillment: Own and fulfill customer queries from start to finish, ensuring timely and...

  • Senior AI/ML Engineer

    4 weeks ago

    Bengaluru, Karnataka, India APPIT Software Inc Full time

    We are urgently looking for a Senior AI/ML Engineer (C2H) based in Bangalore for on-site work.7+yearsKey Requirements:- Proficiency in Prompt Engineering and its strategies- Understanding of LLM functionality and its hyperparameters (temperature, top_p)- Experience with Agentic AI frameworks such as Langchain, Lang graph, and Crew AI- Familiarity with RAG-...

  • Senior AI/ML Engineer

    4 weeks ago

    Bengaluru, Karnataka, India APPIT Software Inc Full time

    We are urgently looking for a Senior AI/ML Engineer (C2H) based in Bangalore for on-site work.7+yearsKey Requirements:- Proficiency in Prompt Engineering and its strategies- Understanding of LLM functionality and its hyperparameters (temperature, top_p)- Experience with Agentic AI frameworks such as Langchain, Lang graph, and Crew AI- Familiarity with RAG-...

  • Urgent Lead

    3 weeks ago

    Bengaluru, Karnataka, India ORMAE Full time

    ORMAE is hiring Lead OR ScientistWho we are:- ORAME is a successful Tech start-up founded and headed by Guinness World Record Holder Dr. Amit Garg an IIT Delhi Graduate who has won medals for India in Global Math Championships. ORMAE has 50+ Global Clients including 12+ $1B+ Clients.- ORMAE has helped them on 100+ Optimization & Data Science Projects across...