Sales Lead

2 weeks ago

Bengaluru, Karnataka, India Joy-N-Crew Vacations LLP Full time

Company Description

Joy-N-Crew Vacations LLP is dedicated to creating transformative travel experiences that invoke adventure, curiosity, and new perspectives. Specializing in Japan, our staff expertly crafts itineraries that reveal the heart of the country, from bustling Tokyo streets to serene Kyoto temples. We emphasize meaningful connections through interactions with enthusiastic local guides and culturally immersive activities. Our tours aim to deepen guests' appreciation for Japan while fostering cultural awareness and understanding.

Key Responsibilities:

1. Sales & Business Development:

  • Achieve monthly and annual sales targets for domestic and international holiday packages.
  • Identify, develop, and maintain relationships with new and existing clients.
  • Promote and sell holiday packages through direct sales, referrals, and digital channels.
  • Cross-sell and up-sell related services such as visas, insurance, flights, and tours.

2. Client Relationship Management:

  • Handle inquiries, prepare itineraries, and provide travel consultancy to customers.
  • Maintain high customer satisfaction levels by delivering personalized and timely service.
  • Address and resolve client concerns and queries promptly.

3. Product Knowledge & Presentation:

  • Stay updated on market trends, competitor offerings, and new destinations.
  • Maintain in-depth knowledge of destinations, hotels, and travel products.
  • Present customized holiday solutions aligned with client requirements.

4. Team Support & Coordination:

  • Support and mentor junior sales executives to achieve their targets.
  • Coordinate with operations, ticketing, and visa teams to ensure smooth execution of bookings.

5. Reporting & MIS:

  • Maintain accurate sales records and update CRM tools.
  • Provide regular sales reports, forecasts, and market insights to management.
Key Requirements:
  • Education: Graduate in Tourism, Hospitality, Business, or related field (MBA preferred).
  • Experience: Minimum 5–7 years in travel sales with at least 2 years in a team lead role.
  • Proven track record in selling both international and domestic holiday packages.
  • Strong network of corporate and B2C clients in the travel sector.
  • Excellent communication, negotiation, and presentation skills.
  • Knowledge of travel software and CRM tools.
  • Ability to work under pressure and meet deadlines.
Skills & Competencies:
  • Sales-driven and target-oriented mindset.
  • Destination knowledge across Japan, Kenya, Asia, Europe, Americas, Africa, and Domestic India.
  • Leadership and mentoring ability.
  • Strong problem-solving and customer service skills.
Salary & Benefits:
  • Competitive salary + attractive incentives based on performance.
  • Travel perks and familiarization (FAM) trips.
  • Professional growth and learning opportunities.

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