Senior Team Coordinator

1 day ago


Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking a lead crew captain to oversee the management and delivery of exceptional customer experiences.

Job Summary

The lead crew captain is responsible for coordinating with experts and users to ensure timely and high-quality service delivery within a 24x7 shift-based environment. Key roles and responsibilities include request fulfillment, customer engagement, profile management, coordination, and context provision.

Key Roles & Responsibilities
  • Request Fulfillment: We own and fulfill customer queries from start to finish, ensuring seamless communication and effective resolution.
  • Customer Engagement: Quick responses and a friendly demeanor ensure a delightful experience for customers.
  • Profile Management: Customer profiles are updated regularly, identifying opportunities to enhance their experience.
  • Coordination: As a bridge between experts and users, we resolve queries in a timely and contextual manner.
  • Context Provision: Necessary context is provided to ensure efficient responses.
Ways of Working
  • This is a 24x7 service operating on a pre-planned, rotational shift roster.
  • Team members work five days a week, including Saturdays and/or Sundays based on the schedule.
  • Work from the office is mandatory on all working days.
  • Shifts are divided into three main periods: morning, evening, and late night.
Skills Required
  • Experience in concierge services or related hospitality industries (e.g., hotel reception/concierge).
  • Experience as a call center agent for premium/luxury segments or in an EA/PA role for C-Suite executives.
  • Ability to follow SOPs and processes while maintaining a helpful demeanor.
  • Excellent communication skills, attention to detail, and a warm, professional demeanor.


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