Senior ServiceNow Capability Builder

21 hours ago

Salem, Tamil Nadu, India beBeeServicenow Full time ₹ 50,00,000 - ₹ 75,00,000
ServiceNow Practice Lead

We are seeking a seasoned professional to lead our ServiceNow practice and drive its growth and success.

  • Industry Expertise:
    • Demonstrate deep understanding of the industry, trends, competition, challenges, and opportunities.
    • Familiarize yourself with the ServiceNow ecosystem, company, and product roadmap.
  • Global Responsibility:
    • Manage global projects and multiple accounts with P&L responsibility.
  • Delivery Focus:
    • Drive client implementation and achieve high customer satisfaction.
    • Develop strong relationships with client stakeholders and stay up-to-date on business conditions.
    • Create innovative insights for customers and contribute to thought leadership documents.
  • Capability Building:
    • Build expertise on new product areas and adjacencies.
    • Create thought leadership on product/process areas.
    • Develop new solutions, frameworks, and point of views.
    • Collaborate with sales teams to define and enrich service offerings.
  • Talent Planning:
    • Develop talent acquisition strategies and plans.
    • Work with talent acquisition to fulfill requirements.
    • Determine and deploy the right team with relevant skills to execute projects.
  • Employee Experience:
    • Drive high-touch employee engagement and mentor junior talent.
    • Identify and groom next-level leaders.
    • Create a culture based on trust, innovation, and growth.
  • Financial Effectiveness:
    • Manage revenue and cost effectively.
    • Drive operational efficiency on projects and internal initiatives.
  • Matrix Management:
    • Comfortable working in a matrix organization with excellent communication and networking skills.
    • Manage and influence a broad range of stakeholders in a global environment.

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