
Senior ServiceNow Technical Lead
2 days ago
ServiceNow Lead Job Description:
Job Title: ServiceNow LeadWe are seeking a highly skilled professional to lead the implementation and management of ServiceNow tools and platforms.
Key Responsibilities:
- Lead the implementation and management of ServiceNow tools and platforms, including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.
- Develop strong technical expertise in Flow Designer, business rules, client/server scripts, ACLs, and create catalog items, approval workflows, dynamic forms, SLAs.
- Integrate ServiceNow with third-party systems, such as identity platforms and facilities systems.
- Set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
- Lead instance upgrades, patch management, and clone processes.
- Collaborate with stakeholders to define and streamline workflows.
- Ensure compliance and governance through audit preparation, compliance documentation, and training teams.
Requirements:
- 7+ years of experience in ServiceNow administration and leadership.
- Strong technical expertise in Flow Designer, business rules, client/server scripts, ACLs, and catalog item creation.
- Ability to integrate ServiceNow with third-party systems.
- Excellent communication and collaboration skills.
- Leadership and problem-solving skills.
What We Offer:
- Opportunity to work on complex ServiceNow projects.
- Chance to develop strong technical expertise.
- Collaborative work environment.
- Opportunities for growth and development.
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