ServiceNow Expert

1 day ago

Salem, Tamil Nadu, India beBeeIntegration Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: ServiceNow Lead

We seek an experienced IT service management professional to lead ServiceNow implementations.

Key Responsibilities:

• Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs.

• Skilled in creating catalog items, approval workflows, dynamic forms, SLAs.

• Hands-on experience with domain separation, scoped apps, data import/export, UI policies.

• Proven ability to integrate ServiceNow with third-party systems.

• Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.

• Demonstrated leadership in instance upgrades, patch management, and clone processes.

• Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.

• Experienced in audit preparation, compliance documentation, and training L1/L2 teams.

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