
Expert ServiceNow IT Asset Management Specialist
1 day ago
Senior ServiceNow ITAM(SAM) Consultant
- Conduct workshops, interviews, and meetings to understand and document business requirements and functional needs.
- Design and implement ServiceNow solutions tailored to meet specific client requirements and industry best practices.
- Identify gaps between existing processes and desired future-state processes, recommending solutions and improvements.
- Collaborate with technical teams to design and implement ServiceNow solutions, ensuring alignment with business needs.
- Create user stories, process documentation, training materials, and other relevant documentation to support implementations.
- Provide post-implementation support, training, and guidance to users to ensure successful adoption and optimization of the platform.
- Articulate the business value of proposed solutions and demonstrate how ServiceNow can improve business operations.
- 12 years of experience in implementing or architecting ServiceNow solutions.
- Good understanding of Sales and Order Management process followed in organizations.
- Experience in designing, configuring, and customizing ServiceNow SOM module as per organizational SOM process.
- Experience in designing and implementing the following modules:
- ServiceNow Sales and Order Management.
- Supplier Lifecycle Operations (SLO).
- Customer Service Management (CSM) module.
- Extensive experience across the ServiceNow core platform, security, performance, and compliance.
- Extensive experience in third-party integration (REST, SOAP, Other methods) Integration Hub and E-bonding.
- Excellent communication and interpersonal skills.
Benefits:
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