ServiceNow ITAM Specialist

5 days ago

Salem, Tamil Nadu, India beBeeImplementation Full time ₹ 18,75,000 - ₹ 25,10,000

Job Title: ServiceNow ITAM (HAM/SAM) Implementation Specialist

Job Summary:

We seek a skilled ServiceNow HAM/SAM specialist to manage and optimize our IT asset lifecycle using the ServiceNow platform.

Key Responsibilities:

  • Implement and maintain the ServiceNow Hardware Asset Management and Software Asset Management modules.
  • Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets.
  • Establish workflows for asset requests, approvals, deployments, and returns.
  • Maintain an accurate Configuration Management Database (CMDB) for hardware assets.
  • Develop audit processes to ensure data accuracy and compliance.

Hardware Asset Management (HAM):

  • Implement and maintain the ServiceNow HAM module.
  • Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets.
  • Establish workflows for asset requests, approvals, deployments, and returns.
  • Maintain an accurate CMDB for hardware assets.
  • Develop audit processes to ensure data accuracy and compliance.

Software Asset Management (SAM):

  • Configure and maintain the ServiceNow SAM module.
  • Track and manage software licenses, subscriptions, and usage across the organization.
  • Ensure compliance with software licensing agreements and avoid audit risks.
  • Optimize software spending by identifying unused licenses and ensuring efficient allocation.
  • Generate compliance and usage reports for stakeholders and audits.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5-7 years of experience in IT Asset Management.
  • Hands-on experience with ServiceNow HAM and SAM processes & modules.
  • Knowledge of ITIL processes, especially asset and configuration management.
  • Experience with CMDB configuration and management.

Benefits:

  • Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting.
  • Collaborate with cross-functional teams to gather requirements and implement asset management process & solutions.
  • Monitor and resolve integration issues with other IT systems.
  • Design and maintain dashboards and reports for hardware and software assets.
  • Provide training and support to end-users on HAM/SAM processes and tools.

Others:

  • Strong analytical mindset with problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to prioritize tasks and manage time effectively.
  • ServiceNow Certified Implementation Specialist – HAM or SAM.
  • ITIL Foundation Certification.

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