
Technical Support Specialist
1 day ago
Job Title: Helpdesk Support Engineer
We are seeking a proactive and customer-oriented professional to join our team in providing technical support and troubleshooting assistance.
This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.
The ideal candidate will be responsible for:
- Diagnosing and resolving hardware, software, and network-related issues for end-users.
- Logging and managing support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
- Assisting in the installation, configuration, and maintenance of software and hardware systems.
The successful candidate will possess the following skills and qualifications:
- Educational Background: Diploma/Degree in IT, Computer Science, or a related field.
The ideal candidate will also have:
- Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
- A basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
This is an excellent opportunity to develop your technical skills and provide exceptional support to our customers.
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