Senior Site Reliability Engineer

3 weeks ago

Gurgaon, Haryana, India AMEX Full time
About the Role

We are seeking a highly skilled Senior Site Reliability Engineer to join our Global Risk and Compliance Technology team at American Express. As a key member of our team, you will be responsible for leading the development and implementation of a comprehensive SRE strategy aligned with our company's goals and objectives.

Key Responsibilities
  • Develop and implement a comprehensive SRE strategy aligned with the company's goals and objectives.
  • Lead a team of SRE professionals to drive the reliability, performance, and scalability of GRC technology solutions.
  • Establish observability practices to ensure real-time insights into system performance, availability, and customer experience.
  • Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues.
  • Lead all aspects of the end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance.
  • Cultivate a culture of resilience and reliability within technology.
Requirements
  • 8+ years of experience and degree or equivalent experience in Computer Science, Information Technology, or related field.
  • Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms.
  • Strong leadership and people management skills, with the ability to inspire and empower successful SRE teams.
Preferred Skills
  • Hands-on coding and System Design of highly available distributed systems.
  • Java/Golang/Javascript, Kubernetes, Docker.
  • Knowledge on modern observability stack splunk, elastic search, Prometheus, Grafana.
  • Knowledge of cloud-based SRE practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud.
  • Familiarity with containerization technologies (e.g., Kubernetes, Docker) and microservices architecture.
About American Express

At American Express, we are committed to providing our colleagues with a supportive and inclusive work environment. We offer a range of benefits and programs to support their holistic well-being, including competitive base salaries, bonus incentives, support for financial-well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, and access to global on-site wellness centers and confidential counseling support.

We are an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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