Site Reliability Engineer
2 weeks ago
Job Summary
We are seeking a highly skilled Site Reliability Engineer to join our team at PayU. As a Site Reliability Engineer, you will be responsible for ensuring the reliability and performance of our systems, as well as implementing automation and monitoring solutions to improve our incident management process.
Key Responsibilities
- Manage and execute on the Incident Management process, providing 24x7x365 on-call support in rotation.
- Respond quickly and effectively to service failure alerts and notifications from various systems.
- Assess the impact and severity of service failures, both internally and externally, and escalate downtime within the bank/PG's and internally.
- Accurately track progress and escalations on issues using internal ticketing systems.
- Notify merchants and internal stakeholders on the status of any service outage, either directly or via the ticketing tool.
- Manage the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) both internally and externally.
- Have hands-on experience with Database (SQL) and Python, shell scripting.
- Implement software development in terms of automating repeatable Operations tasks (TOIL) and SRE Metrics & Monitoring Strategy (SLI, SLO, etc.).
- Schedule and lead all continuous improvement activities, including Incident reviews, Change implementation reviews, TOIL automation candidate areas, etc.
- Optimize the Software Development Life Cycle (SDLC) to boost service reliability based on post-incident reviews.
- Document knowledge gained to ensure a seamless flow of information between teams.
Requirements
- Excellent communication skills.
- Patient and friendly attitude with excellent interpersonal skills.
- Ability to work on own initiative, working to and meeting tight deadlines.
- Flexible and able to work within a 24/7/365 shift pattern and rotational shifts.
- Advance knowledge of SQL/Linux, Python/shell scripting or any code expertise.
- Knowledge of payment flow/process.
- Experience of 2-5 years.
- SRE background more focused on automation.
- Location: Gurgaon/Pune/Mumbai.
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