Site Reliability Engineer

3 weeks ago


Gurgaon, Haryana, India PayU Full time
Job Title: Site Reliability Engineer

At PayU, we are seeking a highly skilled Site Reliability Engineer to join our team. As a Site Reliability Engineer, you will be responsible for ensuring the smooth operation of our systems and services, and for identifying and implementing improvements to our infrastructure and processes.

Key Responsibilities:
  • Provide 24x7x365 on-call support to manage and execute on the Incident Management process.
  • Respond quickly and effectively to service failure alerts and notifications from various systems.
  • Assess the impact and severity of service failures, both internally and externally.
  • Manage downtime or other services against SLA targets, and escalate as necessary.
  • Track progress and escalations on issues and internal ticketing systems.
  • Notify merchants and internal stakeholders on the status of any service outage.
  • Manage the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) both internally and externally.
  • Have hands-on experience with Database (SQL) and Python, shell scripting.
  • Develop software to automate repeatable operations tasks (TOIL) and implement SRE metrics and monitoring strategy.
Requirements:
  • Excellent communication skills.
  • Patient and friendly attitude with excellent interpersonal skills.
  • Ability to work independently and meet tight deadlines.
  • Flexible and able to work within a 24/7/365 shift pattern and rotational shifts.
  • Advance knowledge of SQL/Linux, Python/shell scripting or any code expertise.
  • Knowledge of payment flow/process.
  • Experience of 2-5 years.
  • SRE background with a focus on automation.
Location:

Gurgaon/Pune/Mumbai



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