Senior Reliability Engineer

3 weeks ago

Gurgaon, Haryana, India Expedia Group Full time

Senior Reliability Engineer

This role is part of the Expedia Group Reliability Operations team, responsible for 24x7 operational support to one of the world's largest eCommerce companies. As a Senior Reliability Engineer, you will play a key part in the team's ability to respond to and resolve major service impacting events. This challenging position will provide incredible experience in a fast-paced, cutting-edge environment.

Key Responsibilities:

  • Drive the resolution of major incidents to the quickest possible service restoration
  • Collaborate with operational and development support teams, as well as other business partners and customers, to achieve goals and drive improvement
  • Help directly repair impacted services where opportunities exist
  • Serve as the first level of escalation for issues in the Expedia Group production environment
  • Maintain high availability for multiple online travel websites, leveraging monitoring and support tools to diagnose and triage issues
  • Develop internal tools and process improvements in both proactive and reactive settings
  • Provide timely and accurate communication to internal stakeholders and external business partners via outage notifications
  • Learn and stay current with standard e-commerce and travel industry technology
  • Troubleshoot and triage complex technical issues spanning multiple teams and areas of responsibility
  • Collaborate with teammates and technical teams across the globe to bring together critical incident details, including post-incident action items

Requirements:

  • 5+ years of working experience in a 24/7 incident response type environment
  • Demonstrated ability to expertly navigate major incident pressures and use times of stability to drive improvements and solve problems
  • Experience managing resources in AWS through both console and other management tools, including identifying and terminating degraded resources and other triage methods
  • Ability to troubleshoot large, complex systems with an eCommerce emphasis
  • Deep understanding of support for Microsoft Server OS versions, Linux Operating systems, as well as Cisco and other Network OS types, and Load Balancer/Firewall concepts
  • Medium level scripting skills in languages with a focus on automation and orchestration of operational support activities
  • Experience with diagnostic and logging tools, previous Splunk usage a strong plus
  • Effectively communicate technical issues in a non-technical manner and engage with a globally distributed team of technically diverse individuals
  • Experience or certification in ITIL V3, Agile, Lean practices preferred
  • Good communication, analytical, and problem-solving skills

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