Candidate Support Coordinator

6 days ago

Vadodara, Gujarat, India beBeeCustomerSuccess Full time ₹ 14,200 - ₹ 35,00,000

Job Role: Customer Success Associate

We are seeking a motivated and detail-oriented professional to play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

Your role will be a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience. You will work closely with our team to ensure seamless communication and provide exceptional support to our candidates.

About Us
  • We offer a comprehensive health insurance plan for self, children, and spouse, with unlimited free tele-doctor consultations across 15 specialities.
  • A learning and development budget is available for your growth and development.
  • You can work from anywhere in India, including remote locations, and enjoy flexibility in your work schedule.
  • Earn EngageWith points for recognitions from team members and redeem them for various rewards and recognitions.
Responsibilities:
  1. Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  2. Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  3. Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  4. Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  5. Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  6. Create and maintain support documentation to streamline common and recurring questions.
  7. Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  8. Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.
What We're Looking For:
  • High Agency: You take initiative, make decisions, and tackle challenges proactively.
  • Communication Champion: You communicate with clarity, professionalism, and empathy.
  • Detail Detective: You have a keen eye for detail and excel at solving problems.
  • Tech Savvy: You are comfortable with Google Sheets and eager to learn new software tools.
  • Team Player: You collaborate enthusiastically and are always eager to learn and grow.

Please note that this is a full-time opportunity requiring you to work 9 hours a day, with a 1-hour break, for a minimum duration of 9 months. Shift structure includes 6-day workweek with possible night shifts and overtime pay.

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