Candidate Support Coordinator

1 week ago

Vadodara, Gujarat, India beBeeSupport Full time ₹ 14,200 - ₹ 35,00,000

Job Overview

We are seeking a motivated and detail-oriented Candidate Support Intern to join our team. As a key member of our team, you will be responsible for managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

  • The ideal candidate will play a crucial role in collaborating with cross-functional teams to resolve issues and enhance the overall candidate experience.
  • You will be responsible for educating candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Create and maintain support documentation to streamline common and recurring questions.

About the Role

  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

Requirements

  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

We offer a remote setup perk: Rs. 10,000 and EngageWith points for recognitions from team members and special events like anniversaries and birthdays.

This is a full-time internship opportunity so expect to work for 9 hours including 1 hour of break and you should be available for a minimum duration of 9 months.

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