Customer Service Team Lead

2 days ago

Bengaluru, Karnataka, India beBeeLeader Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title

A motivated and experienced leader is required to manage a team of customer service representatives. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our clients.

Key Responsibilities
  • Directly manage a team of 10 or more agents, including hiring, discipline, discharge, and payroll documentation.
  • Identify and prioritize agent development areas, providing coaching and guidance as needed.
  • Document account resolutions, issues, and general notes.
  • Assist agents with product or account issues for customers, maintaining up-to-date knowledge of products and procedures.
  • Maintain target levels of performance required by clients.
  • Multitask, listen, input data, probe, and resolve solutions to agents' queries.
Requirements
  • Consistent attendance and punctuality.
  • Strong English communication skills written and verbal.
  • Previous experience in a similar role in the BPO industry, preferably as a mentor.
  • Ability to exceed KPIs.
  • Proficient knowledge of inbound contact center environments.
  • Excellent phone skills, customer service skills, analytical, and troubleshooting expertise.
  • Solid verbal and written communication skills.
  • Flexibility to work varying schedules, including overnights.
About Us

We are a leading provider of customer experience solutions to Fortune 100 and 500 companies. Our mission is to deliver exceptional customer experiences through actionable analytics, contact center as a service (CCaaS), and AI-powered digital experience platforms.

We pride ourselves on being a high-performing, fun culture that attracts top talent worldwide. Join us and discover how you can make a difference in delivering next-generation customer experiences.

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