
Technical Customer Service Associate
3 days ago
We are looking for a skilled professional to fill the role of an Associate. The successful candidate will be responsible for providing exceptional customer service and technical support to internal and external users.
Key Responsibilities:- Providing timely assistance to users seeking technical help
- Diagnosing and resolving basic technical issues related to Odessa and Platform Tools
- Performing configuration changes in Odessa to meet user requirements
- Escalating complex issues to higher-level support teams or Odessa when necessary
- Maintaining accurate records of user interactions and technical issues
- Providing follow-up with users to ensure their issues are resolved
- Assisting with user account management
- Contributing to the development and maintenance of knowledge base articles and documentation
- Participating in training sessions and workshops to enhance technical and customer service skills
- Previous experience in a customer service or technical support role
- Knowledge of Odessa and its functionalities
- Strong problem-solving skills and ability to work independently
- Excellent verbal and written communication skills
- Ability to handle multiple tasks and prioritize effectively
- A customer-oriented mindset
- Opportunity to work with a dynamic team in a fast-paced environment
- Chance to develop technical and customer service skills
- Collaborative and supportive work environment
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Customer Service Representative
4 days ago
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