Technical Customer Service Associate

3 days ago


Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Job Details:

We are looking for a skilled professional to fill the role of an Associate. The successful candidate will be responsible for providing exceptional customer service and technical support to internal and external users.

Key Responsibilities:
  • Providing timely assistance to users seeking technical help
  • Diagnosing and resolving basic technical issues related to Odessa and Platform Tools
  • Performing configuration changes in Odessa to meet user requirements
  • Escalating complex issues to higher-level support teams or Odessa when necessary
  • Maintaining accurate records of user interactions and technical issues
  • Providing follow-up with users to ensure their issues are resolved
  • Assisting with user account management
  • Contributing to the development and maintenance of knowledge base articles and documentation
  • Participating in training sessions and workshops to enhance technical and customer service skills
Required Skills:
  • Previous experience in a customer service or technical support role
  • Knowledge of Odessa and its functionalities
  • Strong problem-solving skills and ability to work independently
  • Excellent verbal and written communication skills
  • Ability to handle multiple tasks and prioritize effectively
  • A customer-oriented mindset
Benefits:
  • Opportunity to work with a dynamic team in a fast-paced environment
  • Chance to develop technical and customer service skills
  • Collaborative and supportive work environment


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