Remote Customer Service Representative

5 days ago


Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000

Job Posting Summary:

We are seeking a seasoned customer service expert to provide top-notch support to our US-based clients.

Key Responsibilities:

  • Engage with inbound and outbound customer calls from the US with professionalism and tact.
  • Solve queries related to products, services, billing, or technical issues efficiently and effectively.
  • Maintain accurate records of customer interactions and follow-up actions for future reference.
  • Ensure exceptional customer satisfaction through prompt and efficient service delivery.
  • Foster adherence to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

  • Bachelor's degree in any field with 2–4 years of experience in customer-facing roles.
  • Exceptional verbal communication skills in English (mandatory).
  • Proficiency in CRM tools and call center software is essential.
  • Able to work night shifts and meet performance metrics with ease.

Benefits:

  • Familiarity with North American accents will be an added advantage.
  • Ability to think critically and solve problems on the fly is highly valued.

Other Key Attributes:

  • Proven track record of delivering high-quality results under pressure.


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