
Remote Customer Service Representative
5 days ago
Job Posting Summary:
We are seeking a seasoned customer service expert to provide top-notch support to our US-based clients.
Key Responsibilities:
- Engage with inbound and outbound customer calls from the US with professionalism and tact.
- Solve queries related to products, services, billing, or technical issues efficiently and effectively.
- Maintain accurate records of customer interactions and follow-up actions for future reference.
- Ensure exceptional customer satisfaction through prompt and efficient service delivery.
- Foster adherence to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
- Bachelor's degree in any field with 2–4 years of experience in customer-facing roles.
- Exceptional verbal communication skills in English (mandatory).
- Proficiency in CRM tools and call center software is essential.
- Able to work night shifts and meet performance metrics with ease.
Benefits:
- Familiarity with North American accents will be an added advantage.
- Ability to think critically and solve problems on the fly is highly valued.
Other Key Attributes:
- Proven track record of delivering high-quality results under pressure.
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