
Customer Service Representative
17 hours ago
At our organization, we are seeking a skilled Customer Service Representative to take on the crucial role of interacting with clients and ensuring their satisfaction. This individual will be responsible for handling customer inquiries, resolving issues, and providing support throughout the entire process.
The ideal candidate will possess excellent communication skills, both verbal and written, and have the ability to multitask in a fast-paced environment. Strong problem-solving skills and a customer-focused mindset are essential for this position.
- Respond to customer queries via phone and email
- Maintain positive relationships with clients through timely updates and issue resolution
- Coordinate with internal teams to deliver seamless services
- Support account setup, documentation, and order processing
- Manage escalations and ensure proactive communication with customers
- Assist in onboarding new clients and provide guidance on our services
- Document customer interactions and maintain accurate records
- Gather feedback and share insights to enhance the customer experience
Requirements & Qualifications:
- Bachelor's degree in Business, Logistics, or related field (preferred)
- 2-3 years of experience in customer service, client relations, or logistics support
- Strong English communication skills
- Problem-solving ability with a customer-first mindset
- Familiarity with North American Trucking operations (desired)
- Able to multitask and work under pressure in a dynamic environment
- Proficiency in MS Office and CRM tools
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