Hiring For Service Customer Support

1 day ago


Rajkot, Gujarat, India Salexi hr solution Full time
Job Title: RA/SA Complaint Management Executive (Off-Roll)Location: RajkotArea Coverage: SaurashtraPosition Type: Off-Roll / ContractualJob Purpose:To ensure effective monitoring and resolution of RA/SA (Retailer/Service Associate) complaints, manage service turnaround time (RT/DT), and maintain performance standards of ASPs (Authorized Service Providers) and SSDs (Service Support Dealers) in the Saurashtra region.Key Responsibilities:Complaint Management:Daily tracking and monitoring of RA/SA complaints raised through service channels.Ensure timely resolution of complaints within defined RT (Response Time) and DT (Down Time) metrics.Escalate unresolved or recurring issues to the appropriate stakeholders.Field Visits:Conduct regular visits to ASPs and SSDs across Saurashtra to ensure adherence to service quality norms.Perform on-field attendance and verification for RA/SA complaints.Performance Monitoring:Review and analyze the performance of ASPs and SSDs in complaint handling and resolution.Identify gaps in service delivery and provide corrective action plans.Coordination and Reporting:Coordinate with internal teams, ASPs, and SSDs for complaint closures and escalations.Submit daily, weekly, and monthly performance and complaint reports to the reporting manager.Qualifications & Skills:Graduate in any discipline (Technical background preferred).1-3 years of experience in field service/customer complaint management.Good understanding of RA/SA service models and operational workflows.Proficient in MS Office (Excel, PowerPoint).Strong communication, problem-solving, and coordination skills.Willingness to travel extensively across the Saurashtra region.

Experience

2 - 5 Years

No. of Openings

2

Education

Any Master Degree

Role

Customer Service Representative

Industry Type

Consumer Durables / Home appliance

Gender

Male

Job Country

India

Type of Job

Full Time

Work Location Type

Work from Office



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