Senior Retention Specialist

1 day ago


Bengaluru, Karnataka, India beBeeRetention Full time ₹ 80,00,000 - ₹ 1,00,00,000
About the Role

As a key member of our team, you will be responsible for driving retention revenue at scale.

The ideal candidate will have extensive experience in lifecycle marketing and a deep understanding of what drives retention revenue.

  • Build and continuously evolve retention frameworks, playbooks, and success metrics tailored to different product categories.
  • Train teams on lifecycle best practices and elevate the organization's retention expertise.
  • Partner with merchant success managers to help top clients maximize retention outcomes.
  • Conduct strategic account reviews, audit lifecycle journeys, and design tailored campaign improvements.
  • Craft case studies and success stories from high-performing campaigns.
Requirements
  • 46 years of hands-on retention/lifecycle marketing experience at high-growth D2C brands.
  • Proven success driving significant revenue via CRM channels like Email, SMS, WhatsApp, Push, etc.
  • Proficient with tools like CleverTap, MoEngage, WebEngage, Klaviyo, or similar.
  • Deep understanding of segmentation, personalization, and behavioral triggers.
  • Strategic thinker with strong analytical skills and the ability to influence across teams.


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