Customer Retention Manager

22 hours ago

Bengaluru, Karnataka, India Applicantz Full time

THIS IS A 6 Months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.

We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Qualifications:

  • This requires advanced knowledge of Microsoft Excel software
  • This requires basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce
  • Experience in Zendesk.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.

  • Retention Associate Manager

    4 days ago

    Bengaluru, Karnataka, India Mitigata™ - Smart cyber insurance Full time

    About UsMitigata is a leading Compliance + Insurance + Security company, helping businesses mitigate cyber risks through risk assessments, compliance consulting, cyber insurance, and tailored security solutions. Our mission is to empower organizations to strengthen their security posture, ensure regulatory compliance, and safeguard their financial exposure...

  • Retention Associate Manager

    5 days ago

    Bengaluru, Karnataka, India Mitigata™ - Smart cyber insurance Full time

    About Us Mitigata is a leading Compliance + Insurance + Security company, helping businesses mitigate cyber risks through risk assessments, compliance consulting, cyber insurance, and tailored security solutions. Our mission is to empower organizations to strengthen their security posture, ensure regulatory compliance, and safeguard their financial exposure...

  • Renewal Manager

    1 week ago

    Bengaluru, Karnataka, India beBeeRenewal Full time ₹ 9,00,000 - ₹ 12,00,000

    Key Role: Renewal ManagerMain Responsibilities:We are looking for a seasoned and highly motivated professional to lead client retention efforts with our Hospitality Cloud division. This role involves managing existing customer relationships, driving revenue growth, and fostering strong partnerships. The ideal candidate will effectively negotiate renewals,...

  • Customer Retention and Growth Strategist

    1 day ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 10,44,000 - ₹ 13,19,000

    Strategic Renewals and Sales Leadership OpportunityWe are seeking a dynamic and results-driven leader to spearhead customer retention, renewals, and inside sales growth.This role requires a strategic thinker who can effectively combine expertise in customer relationship management, business development, and sales strategy to drive revenue growth and customer...

  • Customer Retention

    2 weeks ago

    Bengaluru, Karnataka, India Rapido Full time

    Work Location: Bangalore Reports To: Senior Manager Our Cause: Rapido is India's largest bike taxi player focused on solving the first and last-mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheelers are the right mode of transport for developing countries like India and...

  • Marketing Manager( Retention)

    4 weeks ago

    Bengaluru, Karnataka, India Games24x7 Full time

    Introduction: Games24x7 is India's leading and most valuable multi-gaming unicorn.We're a full-stack gaming company, offering awesome game playing experiences to over 100 million players through our products - Rummy Circle, India's first and largest online rummy platform, My11 Circle, the country's fastest growing fantasy sports platform and our newest...

  • Retention Associate Manager

    14 hours ago

    Bengaluru, Karnataka, India Mitigata™ - Smart Cyber Insurance Full time

    About Us Mitigata is a leading Compliance + Insurance + Security company, helping businesses mitigate cyber risks through risk assessments, compliance consulting, cyber insurance, and tailored security solutions.Our mission is to empower organizations to strengthen their security posture, ensure regulatory compliance, and safeguard their financial exposure...

  • Marketing Manager( Retention)

    4 weeks ago

    Bengaluru, Karnataka, India Games24x7 Full time

    Introduction: Games24x7 is India's leading and most valuable multi-gaming unicorn. We're a full-stack gaming company, offering awesome game playing experiences to over 100 million players through our products - RummyCircle, India's first and largest online rummy platform, My11Circle, the country's fastest growing fantasy sports platform and our newest...

  • Retention Analyst

    4 weeks ago

    Bengaluru, Karnataka, India WorkAsPro Full time

    Job DescriptionJob DescriptionJob TitleRetention Analyst Share.MarketLocation: Bengaluru, Karnataka, India (On-site)Type: Full-timeTeam: Share.Market Growth Team (Stock Broking vertical)About the RoleAs a Retention Analyst, you will help reduce customer churn, improve retention strategies, and analyze data to drive actionable insights in PhonePes stock...

  • Chief Customer Retention Specialist

    5 hours ago

    Bengaluru, Karnataka, India beBeeRetention Full time ₹ 9,44,130 - ₹ 12,46,435

    Customer Relations Manager PositionThis role involves managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.The ideal candidate will be proactive in contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. They will also track follow-ups, monitor...