Customer Retention Manager
2 weeks ago
THIS IS A 6 Months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.Qualifications:This requires advanced knowledge of Microsoft Excel softwareThis requires basic knowledge of Microsoft Word.Analytical skills to track performance metrics and improve processes.Organized and detail-oriented with the ability to meet deadlines.Problem Solving ability.Experience in customer service.Strong communication and negotiation skills.Proficiency with CRM systems like SalesforceExperience in Zendesk.Responsibilities:Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.Process orders promptly after the customer reaches out and sends purchase confirmation.Coordinate account suspensions for non-response as needed, ensuring proper documentation.Maintain detailed records of follow-ups and interactions.Generate reports on:Number of follow-ups conducted.Conversion rates from trials to purchases.Accounts suspended due to non-response.Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.
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Retention Manager
4 days ago
bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job DescriptionThe Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Retention manager
4 weeks ago
Bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong...
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Retention Manager
4 days ago
Bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Retention Manager
2 days ago
Bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Customer retention manager | leisure
3 weeks ago
Bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Retention Manager
4 days ago
bangalore district, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Customer Retention Manager
5 days ago
bangalore, India Applicantz Full timeTHIS IS A 6 MONTHS CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing...
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Customer Retention Manager | Leisure
18 hours ago
Bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Customer Retention
1 week ago
bangalore, India Rapido Full timeWork Location: Bangalore Reports To: Senior Manager Our Cause: Rapido is India’s largest bike taxi player focused on solving the first and last-mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheelers are the right mode of transport for developing countries like India...
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Customer Retention
2 weeks ago
bangalore, India Rapido Full timeWork Location: BangaloreReports To: Senior ManagerOur Cause: Rapido is India’s largest bike taxi player focused on solving the first and last-mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheelers are the right mode of transport for developing countries like India and...
