Retention Manager
4 days ago
Retention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding of customer behavior, lifecycle marketing, and loyalty programs, and be able to translate insights into high-impact, data-led campaigns and engagement strategies. Responsibilities: 1. Retention Strategy & Planning Develop and own the end-to-end customer retention strategy for both retail and online customers. Define and monitor key retention metrics (repeat rate, frequency, churn, lifetime value) and drive initiatives to improve them. Map and manage the post-purchase customer journey, identifying key engagement touchpoints to enhance customer experience and satisfaction. 2. Customer Segmentation & Insights Leverage customer data to create actionable segmentation strategies for targeted engagement. Monitor customer lifecycle patterns to identify risk segments and high-potential cohorts. 3. Loyalty Program Management Design, implement, and scale loyalty programs that reward frequent buyers and high-value customers. Develop exclusive campaigns and perks for loyalty tiers (early access, invites, birthday, anniversary offers, etc.). Track loyalty program effectiveness and suggest improvements based on data and customer feedback. 4. Engagement Campaigns & Personalization Plan and execute retention-focused campaigns – across multiple channels (email, SMS, WhatsApp, direct mailers, etc.). Drive personalized communication using CRM tools (email, SMS, WhatsApp, direct mailers, etc.) for key cohorts (e.g. lapsed users, top-tier spenders, occasion-based shoppers). Ensure seamless integration of retention efforts with offline/retail touchpoints. 5. Customer Experience (CX) & Feedback Loops Collaborate with Customer Service teams to resolve pain points and improve post-purchase engagement. Create feedback-to-action processes that translate NPS/CSAT findings into retention initiatives. Build brand trust through thoughtful gestures – thank you notes, surprise gifts, personalized offers, etc. 6. Cross-functional Collaboration Work closely with Tech, Marketing, Retail Ops, and Product teams to implement retention ideas. Support new product/collection launches with retention-focused campaigns and early access for existing customers. Candidate Profile: 6-8 years of experience in customer marketing, CRM, loyalty, or retention roles (retail/fashion/lifestyle/e-commerce preferred). Experience in omnichannel customer engagement (online and retail). Hands-on experience with loyalty programs, customer lifecycle campaigns, and segmentation strategies. Proven experience in managing loyalty programs, campaign execution, and driving retention metrics. Strong understanding of customer behavior, CX, and brand loyalty drivers. Proficiency in tools like CRM platforms, basic analytics dashboards, and survey tools. Strong communication, project management, and stakeholder alignment skills. Exposure to NPS/CSAT frameworks and customer feedback mechanisms.(Good to have)
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Retention Manager
4 days ago
bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job DescriptionThe Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Retention manager
4 weeks ago
Bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong...
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Retention Manager
2 days ago
Bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Retention Manager
5 days ago
Bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Customer retention manager | leisure
3 weeks ago
Bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Customer Retention Manager | Leisure
1 day ago
Bangalore, India Kushal's Fashion Jewellery Full timeRetention Manager- Job Description The Retention Manager will lead the strategy and execution of customer retention initiatives across both retail and online channels. This role is responsible for deepening customer relationships, increasing repeat purchase frequency, and building long-term brand loyalty. The ideal candidate will bring a strong understanding...
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Senior Retention Manager
5 days ago
Bangalore, India Rapido Full timeOur Cause: Rapido is India’s largest bike taxi player focused on solving the first and last-mile connectivity problem for India. We believe that 2 Wheelers are the right mode of transport for developing countries like India and have much more scope than 4 wheelers, which is also reflected in the fact that the number of 2 wheelers is significantly more than...
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Customer Retention Manager
2 weeks ago
bangalore, India Applicantz Full timeTHIS IS A 6 Months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing...
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Customer Retention Manager
5 days ago
bangalore, India Applicantz Full timeTHIS IS A 6 MONTHS CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing...
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Team lead
4 weeks ago
Bangalore, India Bhanzu Full timeAbout Us: At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. Bhanzu has successfully raised a $16.5 M Series B funding round, led by Epiq Capital, with support from Z3 Partners! We are changing the way math is learned and are blossoming into India's leading math education company, positively impacting...
