Front-Line Support Specialist

1 week ago

Hubli, Karnataka, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 7,00,000

Job Title: Front-Line Support Specialist

Deliver Exceptional Customer Experiences

In this dynamic and challenging role, you will be responsible for delivering exceptional customer experiences by responding to inquiries in a timely and accurate manner. You will be the first point of contact for customers, resolving their issues promptly and professionally.

Key Responsibilities:

  • Provide solutions via phone, email, or other channels, ensuring that customers are satisfied with the outcome.
  • Elevate unresolved issues to internal teams for prompt resolution, maintaining clear communication with customers throughout the process.
  • Maintain detailed records of customer interactions, using this data to inform future improvements and optimize customer satisfaction.
  • Collaborate with cross-functional teams to enhance customer satisfaction, leveraging your knowledge of customer needs and preferences.
  • Adhere to established processes and service level agreements, ensuring that customer expectations are consistently met.

Requirements:

  • Effective communication and interpersonal skills are essential for success in this role, enabling you to build strong relationships with customers and colleagues alike.
  • Ability to thrive in high-pressure situations while working collaboratively in a team environment, prioritizing tasks and managing competing demands.
  • Promote problem-solving skills and maintain a proactive attitude, seeking out opportunities for growth and improvement.
  • Familiarity with customer service tools and CRM systems is beneficial, but not essential - strong communication skills can compensate for limited experience.

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