Highly Skilled Firewall Support Specialist
4 days ago
We protect the digital way of life by providing top-notch technical support to valued customers. Our team is dedicated to ensuring clients receive the best possible service, even in high-pressure situations.
As a Senior Technical Support Engineer, you will be part of a dynamic team that works closely with multi-functional teams to provide transparent and effective solutions to complex technical issues. Your excellent communication skills, combined with expertise in firewall management systems and security services, enable you to handle escalated cases efficiently.
- Provide technical support to customers and partners, handling escalations from front-line and Tier 2 teams
- Offer configurations, troubleshooting, and best practices to customers
- Manage support cases to ensure timely resolution and follow-ups
- Perform fault isolation and root cause analysis for technical issues
- Publish technical documentation in the Knowledge Base
- Review technical documentation for training materials and other collateral
- Collaborate with engineering on bug fixes and product feature requests
Excellent communication skills
Expertise in firewall management systems and security services
BenefitsOpportunity to work with a dynamic team
Chance to develop technical skills and expertise
OthersContribute to creating valuable technical documentation
Participate in collaborative projects with cross-functional teams
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