Travel Agent

3 weeks ago


Mumbai, Maharashtra, India Etraveli Group Full time

**Join our team at Etraveli Group**

A role for a skilled Travel Agent - Refund Specialist has become available. In this position, you will be responsible for handling refunds queues, managing non-show tickets, and resolving billing issues.

Key responsibilities include:

  • Handling refunds queues (GDS, LCC, BSP link)
  • Managing non-show tickets
  • Managing ADMs/ACMs
  • Managing billing issues (Extra refunds, Ret errors)
  • Managing BSP Refund applications rejected
  • Contacting Airlines & Providers for different issues
  • Analyzing and proposing solutions for task optimizations & automations

**Requirements**

  • At least one year experience as a Travel Agent
  • Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered as a benefit)
  • Documented experience in reading and interpreting airline fare rules
  • Knowledge of processing GDS and BSP refunds is a must
  • Experience in working with KPIs and deadlines
  • Experience in analyzing data and producing reports
  • Troubleshooting skills & analytical problem-solving skills
  • Seeking best practice implementation and driving ideas
  • Excellent written and verbal communication skills in English
  • Self-driven, proactive and results oriented
  • Good attention to detail
  • Well organized, persistent with multitasking skills
  • Competent quantitative skills (good in calculations)

**Critical Competencies**

  • Playing to win
  • Accountability & cooperation
  • Urgency to be excellent
  • Strong communication with time management skills
  • Ability to self-motivate and take initiative
  • Analytical and data driven thinking
  • Attention to detail
  • Self organized with good time management
  • Ability to manage change and work under pressure


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