Travel Agent
3 weeks ago
**Join our team at Etraveli Group**
A role for a skilled Travel Agent - Refund Specialist has become available. In this position, you will be responsible for handling refunds queues, managing non-show tickets, and resolving billing issues.
Key responsibilities include:
- Handling refunds queues (GDS, LCC, BSP link)
- Managing non-show tickets
- Managing ADMs/ACMs
- Managing billing issues (Extra refunds, Ret errors)
- Managing BSP Refund applications rejected
- Contacting Airlines & Providers for different issues
- Analyzing and proposing solutions for task optimizations & automations
**Requirements**
- At least one year experience as a Travel Agent
- Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered as a benefit)
- Documented experience in reading and interpreting airline fare rules
- Knowledge of processing GDS and BSP refunds is a must
- Experience in working with KPIs and deadlines
- Experience in analyzing data and producing reports
- Troubleshooting skills & analytical problem-solving skills
- Seeking best practice implementation and driving ideas
- Excellent written and verbal communication skills in English
- Self-driven, proactive and results oriented
- Good attention to detail
- Well organized, persistent with multitasking skills
- Competent quantitative skills (good in calculations)
**Critical Competencies**
- Playing to win
- Accountability & cooperation
- Urgency to be excellent
- Strong communication with time management skills
- Ability to self-motivate and take initiative
- Analytical and data driven thinking
- Attention to detail
- Self organized with good time management
- Ability to manage change and work under pressure
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