Travel Agent, Mumbai

2 weeks ago


Mumbai, Maharashtra, India Etraveli Group Full time
About Etraveli Group

Etraveli Group is a leading company in the tech solutions and fulfillment capabilities for online sales of flights. We strive to simplify complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

Our company has established strategic partnerships with companies like Skyscanner, Google Flights, TUI, and others. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights.

Job Description

We are seeking enthusiastic and ambitious individuals who thrive in fast-paced sales environments. As a member of our dynamic customer support team, you will:

  • Report to the Team Lead to achieve goals
  • Work in a state-of-the-art call center, managing high call volumes and delivering exceptional quality services to our customers
  • Offer products such as flights, hotels, car rentals, and insurance
  • Work 24/7 according to schedule, including rotational night shifts
Requirements

To succeed in this role, you should have:

  • At least one year of experience in a call center environment
  • Excellent written and verbal communication skills in English
  • Self-driven, proactive, and results-oriented
  • Good attention to detail
  • Well-organized, persistent, and skilled in multitasking
  • Competent quantitative skills (good in calculations)
  • Ability to manage change and work under pressure
  • Ability to communicate and work closely with other departments
Preferred Requirements

We prefer candidates with:

  • Travel industry knowledge
  • Exceptional customer service skills and sales abilities
  • Ability to multi-task and work in a fast-paced work environment
Diversity and Inclusion

Etraveli Group values diversity and promotes equality in the workplace. We provide equal opportunities for all candidates regardless of race, religion, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under anti-discrimination law or regulation.


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