Sales Operations Director

3 days ago

Kozhikode Calicut Thiruvananthapuram Trivandrum, India beBeeSeniorSalesLeader Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a results-driven senior sales leader to spearhead a large inside sales operation. The ideal candidate will be responsible for driving revenue growth, overseeing team performance, and implementing strategic initiatives to optimize sales processes and ensure high customer satisfaction.

Key Responsibilities:
  • Revenue Growth: Drive the achievement of overall sales targets across all assigned verticals through inside sales. Monitor and ensure a minimum of 90% attainment of revenue goals and at least 80% target achievement per vertical.
  • Team Performance & Productivity: Manage the productivity of approximately 200 telecallers, ensuring a minimum of 10 calls/hour/telecaller and a lead conversion rate of at least 10%. Implement training and motivation strategies to improve performance.
  • Leadership & Team Development: Oversee and support the performance of 6 Team Leaders and 4 Sales Managers. Ensure all Team Leaders achieve at least 90% of their targets and that all managers adhere to their performance goals.
  • Process Optimization & Quality Control: Ensure full compliance with defined sales processes and SLAs (Service Level Agreements). Conduct regular audits, provide feedback, and aim for a customer satisfaction (CSAT) score of 85% or higher.
  • Reporting & Strategic Input: Ensure timely, accurate, and error-free reporting of sales performance data. Contribute at least one actionable strategic recommendation per month to optimize sales strategy and revenue outcomes.
Required Skills & Qualifications
  • A Bachelor's degree in Business Administration, Marketing, or a related field; an MBA is preferred.
  • Proven experience in a similar sales leadership role.
  • The ability to manage large teams of telecallers and sales managers.
  • Strong analytical skills to monitor key metrics such as call volume, conversion rates, and revenue attainment.
  • Expertise in process optimization, quality control, and improving customer satisfaction.
  • Strategic thinking with the ability to provide actionable recommendations.

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