
Senior CRM Operations Coordinator
3 days ago
We are seeking a highly skilled and organized Senior CRM Operations Coordinator to join our team.
Key Responsibilities- Maintain and optimize the Lead Squared CRM system, ensuring data accuracy and regular updates
- Develop and refine CRM workflows, scripts, and automation to enhance customer experience
- Analyze large datasets using advanced Excel tools (e.g., pivot tables, macros)
- Collaborate with cross-functional teams (sales, academic, and support) to streamline interactions
- Troubleshoot CRM issues and provide system-related support
- Monitor CRM performance and customer service KPIs; generate insights and suggest improvements
- Train users on new CRM features and best practices
- Lead initiatives for data clean-up, segmentation, and customer retention strategies
- A bachelor's degree in any discipline is assumed, though the JD does not specify
- Preferred backgrounds would be in Business Administration, Information Systems, Computer Applications, or related fields, considering the technical and operational nature of the role
Competitive salary and benefits package. Opportunity to work with a dynamic team and contribute to the growth of our organization.
Educational opportunities and professional development programs available.
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