Duty Manager, Soft Services Operations Lead
1 month ago
JLL is empowering a brighter future for real estate
At JLL, we're shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We're committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Key Responsibilities:
• Operations Management: Take charge of day-to-day operations, ensuring smooth functioning of the facility or business.
• Staff Supervision: Supervise and coordinate the activities of staff members, assign tasks, set expectations, and monitor performance.
• Customer Service: Provide exceptional customer service by promptly addressing inquiries, resolving issues, and proactively identifying opportunities for improvement.
• Staff Training and Development: Train and mentor staff members, fostering a positive work environment, and promoting teamwork and skill development.
• Problem Solving: Troubleshoot operational issues, customer complaints, and challenges as they arise, implementing effective solutions and prevention measures.
• Financial Management: Assist in budget development, monitor expenses, and identify cost-saving measures while maintaining quality standards.
• Health and Safety Compliance: Ensure compliance with health and safety regulations, implement safety procedures, and maintain a safe work environment.
• Reporting: Prepare and analyze operational performance, financials, staff productivity, and customer feedback reports to provide insights and recommendations.
• Relationship Management: Foster positive relationships with customers, suppliers, and other stakeholders, collaborating with different departments to achieve operational goals.
• Continuous Improvement: Stay updated on industry trends, best practices, and technology advancements to identify opportunities for operational optimization and customer experience enhancement.
Requirements:
• A Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
• Previous experience in a supervisory or management role is essential.
• Strong leadership and communication skills with the ability to motivate and engage a team.
• Excellent problem-solving abilities and the capacity to handle challenging situations.
• Customer-focused mindset with a passion for delivering exceptional service.
• Proficiency in using management software/tools for scheduling, reporting, and analysis.
• Knowledge of health and safety regulations and procedures.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
This role requires a strong understanding of operations management, staff supervision, and customer service. If you have a passion for delivering exceptional service and a strong ability to motivate and engage a team, we encourage you to apply.
JLL is an Equal Opportunity Employer
We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates who share our values and are passionate about making a difference in the real estate industry.
Location: On-site – Pune, MH
We're an equal opportunities employer and welcome applications from all qualified candidates. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve.
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